Terms & Privacy Policy

GtChatPro allows the customers to better connect with their visitors (potential customers) in real time with platforms of live chat (GtChatPro Services).

GtChatPro servers are easily accessible through the desktop application and a browser interface. GtChatPro mobile application and desktop application requires a subscription for downloading and installing the applications. The browser interface needs a code from the subscribers to install the GtChatPro sent on the Subscriber’s website. Once the download is done, install the GtChatPro as the desktop application, mobile application or a GtChatPro widget, this is possible by accessing and registering with GtChatPro services. You need to be agreed with the terms & privacy policy and any other additional terms that can be applicable for certain programs where you can elect the participate as a portion of the GtChatPro and someone can exist time to time. Other thing is if you are entering the Terms on behalf of a company or employer, then the respective entity should be bind to the GtChatPro for legal authorization. IF THE PERSON IS NO AGREE TO CERTAIN TERMS OR POLICIES, THEY MUST IMMEDIATELY STOP NAVIGATING AND ACCESSING THE GTCHATPRO SERVICES.

Applications for Specific Terms:

The Terms of Service will apply if:

1.      The Subscriber’s business activity is not associated with any context of the activities related to the Establishments in the EEA.

2.      Subscriber is not providing services to the data entities who are in the EEA.

If the subscriber’s business commotion is in the framework of the activities related to the Establishment in the EEA or the Subscriber is providing the services to data manipulators within the EEA, this makes the subscriber to initially sign an additional Data Processing Agreement before downloading and installation of the GtChatPro application service. The Agreement is available on special request by connecting to us at contact@glixentech.com

The subscriber also holds the authority to add the employees to access the account software with restricted/partial approach to receive the queries, the number of employees could be up to 100 for an account with no additional charge.

The rights of the Employee for accessing rights are in accordance with the:

·         To use the internal corporate chat,

·         Make changes to profile settings,

·         Access on the Subscriber’s Statistics,

·         Incorporation of the CRM section that provides the user interface that allows the subscriber’s customer database,

·         Enables account settings,

·         To look the archive of dialogs,

·         Can make the outgoing calls using the telephony.

Modifications to Terms:

GtChatPro reserves the right to disqualify or modify at any time as the part of these Terms & Privacy Policy when necessary or can be deemed where undesirable. Our Suggestion that your repeat visits to our Terms & Privacy Policy will ensure you are updated about the information or any changes related to the GtChatPro services. Your use of the GtChatPro Service after the company update these Terms & Privacy Policy will constitute acceptance of the changes Terms. GtChatPro also reserves the authority to alter or discontinue any feature or aspect of the company’s service, the access, limited use & other requirements are included.

Modification to the GtChatPro Service:

Understanding and agreeing to GtChatPro Services that may be updated, modified, interrupted, discontinued or suspended at any time without prior liability or notice. The company may, in sole discretion can elect to suspend or terminate the access to. Moreover, the use of GtChatPro Services can be halted for anyone who violates the Terms.

GtChatPro widget & Launch Code:

The GtChatPro browser interface will be available to made you through the GtChatPro widget that one will be asked to place on respective website. The Subscriber consent to the settlement of these widget on the website. One need to insert a HTML or JavaScript code snippet assigned by GtChatPro (the Launch Code) w.r.t the HTML code for any website for obtaining the GtChatPro widget and its launching on the website. The Website holder with be allowed to the non-transferrable/non-exclusive right to insert the Launching code in the HTML code for future needs. This is the sole responsibility of accessing and Launching the GtChatPro widget on the website depend on the Terms & Privacy Policy. The Launching code cannot be used anywhere else as it’s a shear property of the GtChatPro and exclusively owned by them. Copyrights are reserved and when cannot sell, share, loan or lease with anyone. However, widget & Launching code is available to third party. 

Account setup:

To use GtChatPro service, one need to register to set up an account on GtChatPro  website on www.gtchatpro.com, download and install the GtChatPro desktop application, GtChatPro mobile application and install GtChatPro widget by entering the Launching Code in the HTML code for required website.

An account registration will direct you to the prompt information fill out like name, password and email address. The registration is protected against strict privacy policy.

PLEASE BE ASSURE THAT YOU MUST BE RESPONSIBLE FOR COMPLETE AND CORRECT INFORMATION TO PAYMENT. YOU MUST QUICKLY UPDATE INFORMATION TO KEEP YOUR PAYEMENT ACCOUNT CURRENT WORKING. CHANGES IN BILLING ADDRESS OR CREDIT CARD EXPIRATION DATE MUST BE NOTIFY PROMPTLY TO US. IF YOU FEEL VULNERABLE OF POSSIBLE BREACH OF SECURITY FROM THE UNAUTHORIZED DISCLOSURE, LET US KNOW.

Free Trial Period:

A 14-day free trial period will be received as soon as you register with us & effective from when you set up Account; however, the Company can terminate the trial period any time as its sole discretion. The free trial period will not be followed to any monthly subscription fees until you are satisfied.  On the other hand, you must enter valid credit card information instantly after the free trial period ends, in order to stay connected to use the GtChatPro service. Free trial period is available only once for a website.

Subscription Period/subscription Fees:

Subscription Period:

The subscription period for any Subscriber can be monthly, quarterly or yearly or any other duration discussed according to account features set up for your account.

Subscription Fees:

Subscriptions are focus to charges depending upon the account type subscribers have opted (“Subscription Fees”). For renewals, GtChatPro or its payment methods may routinely charge your credit card with the amount of current fee for relative type of account including applicable taxes. Payments once made are non-refundable.

The credit card holders have to pay an advance subscription fee upon the sign up for Paid Account. Moreover, payment mechanisms are delivered through third parties wants you agree that GtChatPro will not be liable for arising out of the acts/omissions of respective third parties. The consent allows GtChatPro to charge your credit card directly or through payment processors. The amounts of the initial subscription period and for surplus subscription periods till your account is dismissed by GtChatPro or you. 

Renewals & Cancellations:

In order to offer you with continual and hassle free service upon the submission of your payment information, by default your credit card will be automatically charged for successive time periods after the opening period where you approved payment except you cancel the account by the end of the Subscription Period. For instant, if you have paid for a monthly subscription, after the first month your credit card will be automatically billed at the applicable rate for the following month. By paying for the GtChatPro Service and authorizing payment on credit card, you allow us to robotically charge your credit card for any subsequent periods after your opening payment. YOU CLEARLY AUTHORIZE US TO CHARGE YOUR CREDIT CARD WITHOUT PROVIDED THAT ADDITIONAL NOTICE TO SUBSCRIBER AFTER YOUR INITIAL PAYMENT. You can abandon your account at any time by Corresponding with customer service. The cancellation will be effective instantaneously. Please notify that after the cancellation your account, no one will be able to access or use the GtChatPro Service and you will not be permitted to a reimbursement of any fees that you have funded.

Additional Offerings:

With time we may propose additional offerings that include various modules to enhance the GtChatPro Service. Such offerings may be accessible to you separately and in count to the Subscription Fee. Unless specified in inscription otherwise, these Terms & policies shall be related to any such surplus offerings.

Requirements to Use the GtChatPro Service:

To use the GtChatPro Service, you will need to have a well-matched computer or mobile device with proper Internet access. If you access the GtChatPro Service using a WI-FI data plan on mobile device, you may endure increased charges from wireless carrier. You are liable for paying all wireless concerns and for all tools and other third party facilities you use to access the GtChatPro Service.

GtChatPro Service Limitations:

GtChatPro uses commercially realistic efforts to make the GtChatPro Service available 24/7. However, GtChatPro does not guarantee accessibility of the GtChatPro Service, shall not have any responsibility to you for any inaccessibility of the GtChatPro Service, and is under no compulsion to provide you with repairs, technical support or apprises for the Software or GtChatPro Service unless delivered in conjunction with your proposal type and, if allowed, in the way as determined by GtChatPro routine. We will use commercially rational efforts to give twenty-four (24) hour prior notice to you in the occurrence of any scheduled downtime. We standby the right to append or dismiss access to your account if the use of the GtChatPro Service disrupts, hinders or otherwise negatively controls the operation of the GtChatPro Service or the use of the GtChatPro Service by other customers or if one disrupts any of Terms.

Subscriber will not support or permit any moderator to, pass distinctive category data or illegal offence data via the use of GtChatPro applications. The subscriber is hereby informed, that any submission of superior category data or illegal offence data by the Subscriber or data issues about whom private data is transferred to GtChatPro in accordance with the Workstation Services by, on behalf of Subscriber, or at the track of will be exclusively at Subscriber’s personal risk and accountability and will be measured an intermittent submission.

License to Use the GtChatPro Service:

License:

Focus to these Terms, GtChatPro grants you a revocable, partial, non- transportable, non-exclusive license to (i) access and usage of the Service; (ii) install the GtChatPro desktop application, the GtChatPro mobile application, and the GtChatPro Widget on devices within your possession and control; and (iii) use the GtChatPro desktop application, the GtChatPro mobile application, and the GtChatPro Widget to access and use the GtChatPro Service for Subscriber’s personal use. Except for the preceding license grant, Terms do not award you any rights to copyrights, patents, trade secrets, features, source code, or also other right, title or interest in the GtChatPro Service, possession of which is retained by GtChatPro. All updates to the GtChatPro Service are overseen by these Terms & Privacy Policy.

Compliance:

You approve to fulfill with any local laws and principles regarding your right to download, install, export, distribute or use the GtChatPro desktop application, the GtChatPro mobile application, the GtChatPro Widget, and the GtChatPro Service. You permit that you have obtained adequate consent and rights (i) to contact any third party or end consumer’s systems or networks, & (ii) to access, custom and store all data as well as files on the GtChatPro systems or otherwise use via the GtChatPro Service such data & information. You approve not to:

        I.            license, sublicense, rent, lease, sell, resell, transfer, distribute, time share, assign or otherwise commercially activity or make the GtChatPro Service accessible to any third party;

      II.            adapt, modify or hack the GtChatPro Service or otherwise attempt to increase illegal access to the GtChatPro Service or related systems as well as networks; 

   III.            incorrectly submission of any sponsorship or suggestion with GtChatPro,

   IV.            use the GtChatPro Service in any illegal manner, as well as but not limited to harm of any individual’s privacy rights; 

      V.            use the GtChatPro Service to supply or transfer files, materials, text, data, audio, images, videos or other gratified that invades on any individual’s logical property rights; 

   VI.            use the GtChatPro Service in any manner that inhibits with or interrupts the reliability or performance of the GtChatPro Service and its components;

 VII.            (h) attempt to decrypt, decompile, reverse engineer or otherwise determine the source code of any Software;

VIII.            use the GtChatPro Service to knowingly post, transmit, upload, link to, send or store any content that is illegal, racist, hateful, unmannerly, libelous, explicit, or discriminatory;

    IX.            carry out any dispersed denial-of- service attacks; 

      X.            use the GtChatPro Service to meaningfully post conduct, upload, link to, send or accumulation any viruses, malware, time bombs, Trojan horses, or any other similar unsafe software (“Malicious Software”); or

    XI.            try to use, or use the GtChatPro Service in defilement of these Terms.

 XII.            You may not access the GtChatPro, Services if you are a competitor of GtChatPro, except with our former written consent. You may not access or use the GtChatPro Service for the purposes of monitoring performance, accessibility, functionality, or for other benchmarking or modest purposes.

You assume not to use third-party software to collaborate with the GtChatPro‘s servers, excluding for the vulnerable API of the stage, which is predictable on the website www.gtchatpro.com

Support:

GtChatPro will practice commercially reasonable exertions to offer Subscriber with maintenance and provision for the GtChatPro Service in agreement with its typical practices, as revised from time to time (the “Support Services”). The current support policy is provided at http://www.gtchatpro.com. GtChatPro shall have no responsibility to care any version other than the then present and abrupt prior version of the GtChatPro desktop application, the GtChatPro mobile application, the GtChatPro Widget. GtChatPro will provide the Subscriber with any spot, update or new version of the GtChatPro desktop application, the GtChatPro mobile application, the GtChatPro Widget that it makes mostly available to its additional Subscribers that have acquired the same level of support.

Defense of Service Data; Sanctuary & Privacy; Confidentiality:

GtChatPro will preserve reasonable administrative, corporeal, and technical safeguards for shield of the security and privacy and integrity of Service Data diffused through the GtChatPro Service. For determinations of these Terms, Service Data refers to means electronic data, text, messages, communications or other resources submitted to and stored within the GtChatPro Facility by the Subscriber and the Subscriber’s Customers in connection with the Subscriber’s routine of the GtChatPro Service, which may comprise, without restriction, Personal Data, which shall despicable any information relating to a recognized or identifiable natural person. However, by reference to an identifier such as ID number, a name, location data as well as online identifier, or by features specific to them, such as their physical, genetic, economic or social identity. Notwithstanding the foregoing, as between GtChatPro and the Subscriber, is solely responsible for ensuring obedience with all applicable rules in connection with the assortment and/or dispensation of Personal Data of the Subscriber’s Customers.

To the level Service Data establishes Personal Data, the Subscriber shall be believed to be the data supervisor and GtChatPro shall be believed to be data processor as those rapports are implicit under the Data Protection Rules. Under no circumstances will GtChatPro be believed a data supervisor with respect to Service Data under Data Protection Regulations or regulation of any Member State as elected in Data Protection Regulations. If neccesary a signed Data Processing Contract, please contact us at contact@glixentech.com. For resolutions of these Positions, Data Protection Rules refer to EU Regulation (GDPR), if the Subscriber is recognized in a European Economic Area (“EEA”) affiliate state or where the Subscriber’s managers or Customers contact the GtChatPro Service from an EEA member state-run or the Swiss Federal Act of 19 June 1992 on Data Protection if the Subscriber is established in Switzerland.

By approving to Terms, the Subscriber grants GtChatPro a general agreement in the connotation of Article 28 (2) of GDPR to involve processors for the determinations of providing the GtChatPro Service. The GtChatPro will notify the Subscriber of fluctuations in such workstations in accordance with the process of modifying these Relationships as restricted in these Terms. In case when GtChatPro is a data processor, these processors will be sub-processors for the particular controllers.

List of Processors:

1.      Amazon Web Services… A web hosting, file storage as well as backup services in Ireland and US (Privacy Shield certified).

2.      Zingaya, Inc. Telephony services (Privacy Shield certified).

3.      Google LLC, Google Asia Pacific Pte. Ltd., Google Ireland Limited, or any other entity that indirectly or directly controls, is measured by, or is under mutual control with Google LLC (as applicable, “Google”).

“Private Information” of a party shall despicable all confidential or branded information and certification of such party. Private Information does not include

a)     Information becomes commonly known to others, but not as a result of rupture of discretions, obligations or other unlawful acts

b)     Information that was recognized to the receipt party at the time of revelation

c)      Information cultured from a third party holding same legally and not subject to confidentiality compulsions

Information required to be revealed by law, regulation, to the extent such requirement is actually executed and only after quick notice to the other party. You and GtChatPro agree to clench the other’s Confidential Information in sureness; to practice the other’s Private Information only to accomplish the duties and use the rights set forward in these Terms as well as pursuant to the GtChatPro Service; and not to reveal the other’s Private Information to third parties without the revealing party’s express previous written consent. You and GtChatPro shall defense the other’s Private Information against illegal use and revelation with means at least as protected as it pays to safeguard its own Private Information, and in no occasion with less than judicious means.

Intellectual Property Rights:

GtChatPro Service, GtChatPro Materials, all GtChatPro software, GtChatPro trade names and trademarks, any parts and elements thereof are exclusively and solely owned and functioned by GtChatPro and its third party sellers and hosting partners. They are sheltered by copyright, patent, trade secrets, trade dress, and trademark laws, international conventions and contracts, and all other related intellectual property and exclusive rights laws. GtChatPro, its associates and licensors recollects all right, title and notice in such GtChatPro Services, GtChatPro Materials, GtChatPro trade names and trademarks, and any shares or elements. Your practice of the GtChatPro Services and GtChatPro Materials, and any parts or essentials does not grant to you any possession right or knowledgeable property rights therein. Any profitable or promotional distribution, publishing or mistreatment of the GtChatPro Materials is strictly forbidden unless you have established the express prior written authorization from Supplier or the otherwise appropriate rights holder. Supplier reserves all privileges to the GtChatPro Services, GtChatPro Materials and GtChatPro trade names and trademarks not specifically granted in the Terms. For resolves hereof, GtChatPro Materials means the graphics, design, systems, methods, information, visual interfaces, computer code, software, “look and feel”, organization, services, compilation of the content, code, data as well as all other elements of the GtChatPro Service.

Term and Termination

Your rights to practice the GtChatPro Service are operative through the end of appropriate Subscription Period unless previous terminated. These Terms will terminate directly without warning to you upon the former of:

a)     Notice of election to stop your account.

b)     The posting of new version of Terms through the GtChatPro Service with notification to you (which you recognize that GtChatPro may provide by any means, including without restraint, by posting through the GtChatPro Service), in which situation the new Terms shall relate to you unless you abandon your account within a 10-day period;

c)      Any material fissure by the Subscriber, its agents and Customers of these Terms.

Upon termination, the licenses decided to you by GtChatPro shall conclude and you shall punctually delete or uninstall the GtChatPro desktop application, the GtChatPro mobile application, or the GtChatPro Widget, as applicable.

Disclaimer of Warranties

The GtChatPro service are provided without contract of any kind. To the extreme extent permitted by related law, GtChatPro expressly renounces all warranties of any kind, whether implied, express, or statutory, including, limited the implied warranties of merchantability, capability for a particular

Determination, and non-infringement. GtChatPro does not permit that:

a)     The quality of the GtChatPro service will be continuous, error-free, timely, protected or meet your requests or expectations

b)     The outcomes obtained from use of the GtChatPro provision will be reliable;

c)      Any mistakes in the GtChatPro service will be modified. The entire risk rising out of the use or act of the GtChatPro service leftovers with you.

Limitation of liability:

To the maximum extent permitted by applicable law, in no event shall GtChatPro or its suppliers be liable for any special, incidental, indirect, punitive, or consequential damages whatsoever (and with respect to free accounts for any direct damages), including, but not limited to, damages for: loss of profits, loss of confidential or other information or data, business interruption, personal injury, loss of privacy, failure to meet any duty, negligence, and any other pecuniary or other loss whatsoever, arising out of this agreement or in any way related to the use of or inability to use the widget or the GtChatPro service even if GtChatPro or any supplier has been advised of the possibility of such damages. Because some countries/jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, the above limitation may not apply to you. In no event shall GtChatPro’s total liability to you for all damages (other than as may be required by applicable law in cases involving personal injury) exceed the amount of money that you have paid to GtChatPro in the preceding twelve months period. The foregoing limitations will apply even if the above stated remedy fails of its essential purpose. These limitations of liability also apply with respect to damages incurred by you by reason of any products or services sold or provided by third parties other than GtChatPro and received through or advertised on or through the GtChatPro service. You agree that in the event you incur any damages, losses or injuries that arise out of GtChatPro’s acts or omissions, the damages, if any, caused to you are not irreparable or sufficient to entitle you to an injunction preventing any exploitation of any web site, property, product, service, or other materials owned or controlled by the GtChatPro parties, and you will have no rights to enjoin or restrain the development, production, distribution, advertising, exhibition or exploitation of any web site, property, product, service, or other materials owned or controlled by GtChatPro.

Some jurisdictions do not allow the limitation or exclusion of liability in contracts with consumers and as a result the contents of this section may not apply to you. In these jurisdictions, GtChatPro’s liability will be limited to the greatest extent permitted by law.

Any claims or damages that you may have against GtChatPro shall only be enforceable against GtChatPro and not any other entity or its officers, directors, shareholders, representatives or agents.

Internet Disclaimer

You acknowledge and agree that the internet is a network of private and public networks and that

a)     The internet is not a secure infrastructure

b)     GtChatPro has no control over the internet

c)      GtChatPro shall not be liable for damages under any theory of law related to the discontinuance of operation of any portion of the internet or possible regulation of the internet that might restrict or prohibit the operation of the GtChatPro service.

Indemnification:

You approve to indemnify, protect and hold GtChatPro and its officers, directors, shareholders, agents, employers, licensors, and suppliers inoffensive from and in contradiction of all claims, losses, expenses, liabilities, damages, and costs, including but not limited to practical attorneys' fees in connection with

a)     Your practice of the GtChatPro Service

b)     Your Customers’ use of the GtChatPro Service

c)      Your desecration of these Terms

d)     Your Customers’ violation of these Terms

e)     Your defilement of any third-party privileges, plus any intellectual property rights

f)       Your Customers’ destruction of any third-party rights, including any intellectual possessions rights.

Electronic Communications:

By employing the GtChatPro Service, your agreement to receive electronic communications from GtChatPro. Such electronic communications may comprise notices about valid fees and charges, transactional data and other information regarding the GtChatPro Service. These electronic communications are portion of your association with GtChatPro. You agree that any announcements, agreements, confessions or other communications that we direct you automatically will satisfy any legal statement requirements, counting that such communications be in written form.

Dispute Resolution &Arbitration; Class Action Waiver:

Any dispute rising from or connecting to the focus matter of these Terms shall be lastly established by negotiation in San Francisco, California, using the English language in relation with the Arbitration Procedures of JAMS, by one commercial arbitrator with extensive experience in determining intellectual property and commercial agreement disputes, who shall be designated from the suitable list of JAMS arbitrators in relation with the Arbitration Procedures of JAMS. The principal party in the settlement shall be permitted to receive compensation of its reasonable expenditures experienced in connection. Decision upon the award so condensed may be arrived in a court having control or application may be completed to such court for justice acceptance of any award and an order of implementation. Nevertheless, the preceding, each party shall have the right to foundation an action in a court of suitable authority for injunctive or other equitable liberation pending a final verdict by the arbitrator. For all purposes of Terms, the party’s say-so to exclusive dominion and venue in the federal courts located in San Francisco Region, California.

The parties approve that they shall fetch any dispute against the other in respective individual aptitudes and not as a claimant or class member in any claimed class, illustrative proceeding or as an association. Furthermore, the parties approve that disputes shall be settled only on an individual source, associated or representative action. The arbitrator does not have the supremacy to vary these necessities.

This provision shall endure the termination of these Terms.

Change of the Terms:

We hold the right to make fluctuations to the GtChatPro Service or these Terms. Such edited Terms shall be active within 10 days from stationing through the GtChatPro Service and will have no upshot on transactions that were accomplished before such posting. Please check the Terms available on the GtChatPro Service frequently to confirm that you are cognizant of all terms chief the GtChatPro Service. Our disaster to impose at any time any delivery of these Terms does not establish a waiver of that establishment or of any other provision of Terms.

Export Compliance & Use Restrictions

The GtChatPro Service and any connected software may be focus to U.S. export regulator and economic authorizations laws. You approve to obey with all such laws & regulations as they narrate to access to and use of the GtChatPro Service, your Customers. You shall not access or use the GtChatPro Service if you are situated in any dominion in which the establishment of the GtChatPro Service is forbidden under U.S. or other appropriate laws or regulations and you shall not deliver access to the GtChatPro Service to any administration, or individual located in any Forbidden Jurisdiction. You signify, warrant and promise that

a)     You are not baptized on any U.S. government list of individuals or entities prohibited from getting U.S. exports, or handling with any U.S. person

b)     You are not a domestic of, or a company registered in, any Prohibited Dominion

c)      You shall not license agents or Customers to access or use the Facilities in violation of any U.S. or other related export embargoes, exclusions or restrictions

d)     You shall observe with all applicable laws regarding the spread of technical data transferred from the United States and the republic in which you, your customers are located.

General:

These Terms shall be overseen by and understood in relation with the laws of the State of California completely. You agree that clashes of laws values of such laws, the Uniform Computer Information Transactions Act, & the United Nations Convention on Contracts for the International Sale of Goods (1980) and its inheritors are excepted in their wholeness from application to these Terms. Neither Terms nor any rights or duties of you hereunder may be dispensed by you in entire or in part without the former written approval of GtChatPro. Any assignment in defilement of the former shall be null and void. If part of these Terms is for any cause found to be invalid, unlawful or unenforceable, all other parts however remain valid, permissible and enforceable. The parties agree that the court should challenge effect as much as conceivable the economic, legal and business objectives as were proposed by the unenforceable establishment. GtChatPro shall not be responsible for any deferral in the routine hereunder due to origins beyond its control, including but not imperfect to an act of God or natural tragedy. These Terms set out the complete understanding and exclusive statement of the contract between GtChatPro and you and they succeed any proposal or former agreement, oral or written as well as any other communications amid the parties in accordance to the subject matter of Terms. You have no third party recipients to these Terms. Nevertheless, any law or regulation to the contrary, you approve that any claim or origin of action you may have rising out of Terms must be marched within one year after such entitlement or cause of exploit arose or be forever striped.